JOB OBJECTIVE: To secure a position as a Customer Service Representative in a call center that provides challenging work while assisting the public with concerns and questions about their banking needs.
Effective at working with customers who have a wide array of temperaments; able to take control of the conversation in all situations.
Able to remember specific details regarding standard operating procedure; effective at verbally communicating that information in basic English to customers.
Consistently maintained a positive attitude in a fast-paced environment; proven track record of maintaining composure and professionalism.
Skilled at active listening, prioritizing information, and summarizing the main components of a conversation when speaking with a customer.
Ability to work independently and as a team member.
Proven capacity to simultaneously handle multiple responsibilities; achieved this goal through excellent organizational skills.
2012 – Present Team Member, Taco Bell, St. Louis, MO
Pleasantly greeted customers as they entered the establishment.
Listened attentively; took food and drink orders while working the register.
Taught new employees the standard protocol and safety guidelines for handling and preparing food.
2010 – 2012 Crew Member, Burger King, St. Louis, MO
As a shift leader, met responsibilities by maintaining the cleanliness of the kitchen, counters and sitting areas.
Working the register, answered customer's questions regarding the menu; informed customers of regular deals or daily specials; summarized food orders.
Received inventory and moved food products to designated areas in order to meet standard operating procedure.
Newport Senior High School, St. Louis, MO (2006 - 2010)
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