Joe Smith
1234 Elm Avenue / San Diego, CA 55555
Home Phone Number (555) 555-5555 or email

October 15, 2015
Jane Doe
Hiring Manager

Apache Solutions
148 Call Center Avenue
San Diego, California, 66666
(423) 321-2566

Dear Ms. Doe:

I am enthusiastic to hear about a position in your call center for a Technical Support Specialist. I have an extensive background working in call centers where I consistently obtained statistics that surpassed the minimal requirements without compromising quality. In your call center, I would enjoy helping customers troubleshoot their email problems.

Regarding my statistics, when working as a Technical Support Specialist, I helped customers attain an Internet connection. The requirement was 6 calls per hour. I achieved an average of 9 calls per hour. Considering the quality of my work, I achieved high standards with my talk off. My quality assurance average was 95 percent. As far as the quality of my accounts is concerned, I attained excellent standards by averaging 97 percent. When there is a problem, I enjoy utilizing my problem-solving skills to quickly and accurately handle the issue.

When working in that same call center, I found a solution to a problem. We often had collection calls incorrectly routed to our department. This frustrated customers and employees. My suggestion was one call resolution. The goal of one call resolution was to handle technical support issues as well as collections calls that were incorrectly routed to our department. The change in policy was a success. When there is an issue, I enjoy being a part of the solution.

I believe that I can offer you a Technical Support Specialist with strong analytical skills as well as excellent communication capabilities. Feel free to contact me at 555-555-5555 or at I appreciate your time and I look forward to hearing from you so that I can learn more about this employment opportunity.


Joe Smith

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